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Palestinians carry their belongings as they flee their homes in Gaza City on Nov. 7.STRINGER/Reuters

Shortly before 9 a.m. on Tuesday, Mansour Shouman met with his family to say goodbye.

An e-mail from Global Affairs Canada had arrived early in the morning. After a month of being trapped in the Gaza Strip, Mr. Shouman’s wife and five children had been included on a list of 80 Canadians permitted to escape the besieged enclave through the Rafah border crossing to Egypt. His name was also on the list, but he didn’t intend to leave.

By day’s end, Ottawa said that 75 Canadian citizens, permanent residents and their eligible family members had managed to flee the strip – the first group of Canadians to make the passage since the outbreak of war a month ago, when the militant group Hamas, which controls Gaza, launched attacks that killed more than 1,400 people in Israel.

While the total number of Canadians trying to escape Gaza has fluctuated, Global Affairs says it is in contact with more than 600 people there, as Israel escalates its assault on Hamas in the Palestinian territory.

Mr. Shouman’s family was among the group that left, after a bittersweet farewell.

The family, all Canadian citizens, had discussed what they would do if this moment ever came. The children would leave for Egypt with their mother, Suzan Harb, and Mr. Shouman would remain behind. He feels an obligation to help Gazans struggling to survive Israeli air strikes and a scarcity of food and water. “I have obvious feelings for my family, but as a human I also feel an obligation to alleviate the challenges people are going through here,” he said in a phone interview from Khan Younis, just north of the border crossing.

When the moment came to part ways, his two youngest children, aged four and six, objected. “They asked why we couldn’t go together, telling me to come with them,” Mr. Shouman said.

Mr. Shouman knew they wouldn’t comprehend his need to stay behind. He searched his mind for terms they would understand and settled on the family cat, who had gone missing shortly after Israel began its retaliation for Hamas’s attack.

“I said I had to find our little cat Milo,” Mr. Shouman said. “And they laughed and said, ‘You’re right, dad.’ "

They hugged, parted ways and, a few hours later, Ms. Harb let him know the family had crossed safely.

Canadian officials are facilitating bus travel to Cairo, roughly six hours away. Global Affairs said it will provide accommodation, food and basic necessities in Egypt. The Egyptian government has given border-crossers just 72 hours to leave once they arrive in the country.

Defence Minister Bill Blair told reporters in Ottawa he doesn’t anticipate military assistance being required to transport Canadians out of Egypt, because there are commercial flights available. When asked who would pay for the flights, Mr. Blair said the responsibility will fall to individuals. But he added that “if they’re unable to afford that, then there are some provisions that Global Affairs can draw upon to assist them.”

As dozens of Canadians made the crossing, hundreds of others were left to endure at least one more day of the month-long war.

“The most frustrating thing is to be going through hell while the Canadian government is in LALA land!” Asia Manthkour, a Canadian living in Gaza, wrote in an Instagram post. She added that she had contacted Canadian officials to ask if she should show up at the Rafah crossing with her two children even if their names didn’t appear on the Tuesday list, only to be told she could do so at her own risk.

Speaking on Parliament Hill, Prime Minister Justin Trudeau said the government will work to ensure “all Canadians and their families are out of Gaza.”

Canada is one of many countries that has been working to facilitate departures from the Palestinian territory. The situation on the ground there is dire. Access to food and water is restricted, and the risks to personal safety are grave. The Palestinian Ministry of Health in Gaza says more than 10,300 people in the territory have been killed in the war. The Rafah border crossing, which is controlled by Egypt, is the one way out.

Late last week, the crossing was open for limited evacuations. It closed again over the weekend with little explanation, exasperating Canadians in Gaza and their loved ones.

“It’s been torture, absolute torture,” Mohanad Shurrab said of the many false starts at the border. Mr. Shurrab lives in Brampton, Ont., and has been working to secure passage to Canada for his wife and two youngest children, aged eight and 11, who were stuck in Gaza. When Canadian officials called on Tuesday to tell him they had been cleared to cross at Rafah he at first refused to believe it.

But by Tuesday afternoon he had received confirmation that they were on their way to Cairo.

“Today I am grateful,” he said. “I thank God. I thank everyone who played a part in this.”

A new father in Brantford, Ont., had a similar reaction. Ahmad Abualjedian’s wife, Yara, was eight months pregnant when the war began, trapping her in Gaza. She gave birth to the couple’s daughter Sila on Oct. 23, still stuck in the territory.

On Tuesday, Mr. Abualjedian learned that his wife and the daughter he has never met were among those authorized to leave.

“I know they are safe now,” he said. “But I still won’t sleep until they are here.”

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